It's really hard to believe one month has come and gone that quickly.

But I guess once you're a worker drone, time is of little relevance.

Just to give an insight of what I really do at NTUC Income, here's an example of the calls I make:

________________________________________

ME: Hello, may I speak to Mr / Mrs Bla-bla-bla please?

CLIENT: Yes, speaking.

ME: Uh, this is Hafeez calling for NTUC Income...

CLIENT: Ah, okay...

ME: ...this is regarding your request for a PASSWORD via POLICY ONLINE. (Capitalised for emphasis because I tend to speak a little too quickly over the phone.) Have you received your password yet?

CLIENT: Umm, no.

ME: Okay then, how would you like to receive your password, through SMS, E-mail or post?

CLIENT: Oh, SMS please.

ME: Okay, I just need you to verify with me your home address as well as your NRIC.

CLIENT: Bla-bla-bla...Yadda-yadda-yadda

ME: So we'll send you the password through SMS as soon as possible.

CLIENT: Yup, thank you.

ME: Thank you very much. Bye-bye.

________________________________________

Now imagine this dialogue REPEATED about 100 times a day. PLUS factoring in those difficult customers. Now you should really have a good picture of what this job involves.

Whooptie-do for me.

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